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Read frequently asked questions about buying a handpan
How is the handpan shipped?
Don't worry, we are used to pack and ship handpans, also overseas! To ensure even more protection each handpan is sold with our Yatao softbag. You can also choose to upgrade to our Namana soft- and harcases, but this is not required for the shipment. Please be aware that shipment to a destination outside of Europe will require customs registration and thus may take a longer time period.
We ship with DHL and insure each package with at least 2500,-€.
I am based outside of Europe, can I still buy a Handpan from you?
In short: Yes! We are very happy to serve customers from all over the world. If your country is not available at the checkout , please get in touch!
Please be aware that there will be additional import custom charges from your country you will have to cover. We can assist but can not give exact information about every country, this is the case for e.g. US, Canada, UK (since brexit) and more.
Why is the handpan not available?
All products we sell are in stock. However, it can happen that certain products are sold out. Since we have permanent cooperations with our partners, all handpans or equipment products will be available again in the foreseeable future!
To stay informed about new products, follow us in the social media or subscribe to our newsletter.
Why is everything written in English?
Due to the current circumstances we have to shift our focus towards international customers. Our handpan offer exclusivly targets international customers. Unfortunately we are not able to offer any handpans for German customers for the forseeable future.
But: All other products like handpan bags, stools and stands are still available and purchasable for German customers. We hope we will be still your favourite place to come and thank you for your support!
Leider dürfen wir zurzeit keine Handpans in Deutschland vetreiben oder anbieten. Wir arbeiten an einer Lösung und hoffen, dass wir euch so lange mit unserem reichhaltigen Angebot an Handpan Zubehör helfen können! Danke für eure Untersstützung!