Frequently Asked Questions

Yes! Sign up for our newsletter and receive a welcome voucher. Follow us on Instagram @yataoshop for current offers. We currently do not offer student discounts.

Yes, you will automatically receive an order confirmation by email. You can request an official invoice with VAT shown at any time by emailing info@yataoshop.com. Please include your order number and, if applicable, your company address.

The pricing structure depends on the country of your order.

If you order from a country within the EU, all prices will include the local VAT rate.

However, if you order from outside the EU, our prices will not include VAT or any other taxes.

US and UK customers: VAT, taxes and custom charges are INCLUDED in the price.

Within the EU: Yes, within 30 days after purchase. Please email info@yataoshop.com with your order number.

Outside the EU: Generally possible, but decided on a case-by-case basis. Contact us as early as possible.

Important: As long as the handpan has not been shipped yet, cancellation is always free of charge.

Yes, as long as the order has not been shipped yet. Please email info@yataoshop.com immediately with the new address and your order number.

A Pre-Sale means that you are purchasing a Handpan before it is ready for immediate dispatch. The Handpan is still in production, but you reserve your instrument in advance. Each Pre-Sale Handpan comes with an shipping date or a specified timeframe for dispatch (meantioned in the product description). This ensures that you know when to expect your instrument while also guaranteeing your place in line for a high-quality, handcrafted Handpan.

Don't worry, we are used to pack and ship handpans, also overseas! To ensure even more protection each Handpan is sold with your bag of choice. Either your Handpan will be packed in your bag of choice or we will pack it in a special designed styrofoam box.

Please be aware that shipment to a destination outside of Europe will require customs registration and thus may take a longer time period. We ship with DHL or DHL Express and insure each package with at least 2500,- €. Read more about our shipping policies.

We accept credit cards (Visa, Mastercard, Amex, Maestro), PayPal, Klarna (installment payments), and Shopify Pay. Bank transfer is possible upon request – just send us a message.

We usually ship with regular DHL. Only for US and UK customers we use DHL Express, as they offer a DDP (delivery duty paid) shipping service.

Shipping costs are calculated at checkout based on the delivery address. Generally speaking, shipping a handpan within Germany is 30 Euros, within the EU is ~ 100 Euros or less, outside the EU is 100 Euros or more and to the US is ~ 240 USD. Shipping costs for accessories (only inside the EU) are much less and as little as 5 Euros depending on the item. Parcels are allways insured to the specific value of the Handpan.

Usually within 48 hours after payment is received.

For non-EU orders, preparation may take 3–4 business days (customs documentation).

Yes! You will get an email notification with the tracking number as soon as the package leaves the warehouse. Typically, this takes no longer than 2 days from placing an order (inside the EU). Please also check your spam folder if you cannot find it.

Germany: ~ 2 business days

EU (incl. Switzerland, Norway, Great Britain etc): ~ 3–7 business days

USA: ~ 3-4 days

Rest of world: ~ 3-4 weeks

Economy shipping generally takes longer than premium shipping. Depending on the destination country, premium shipping can be up to twice as fast. In most cases, we do not recommend choosing premium shipping unless time is a critical factor.

If you are ordering from outside the EU: Yes, in most cases. Customs duties are charged by your local customs authority when the package enters your country. These costs are not included in the purchase price. Note: For US and UK customers, all custom charges, taxes, VAT are included in the price.

This depends on your country. Rough estimates:

USA: recently difficult to predict- 15-20% duty + state sales tax (varies)

UK: 20% VAT + possible customs duty

Switzerland: approx. 7.7% VAT + customs fee customs fee

Australia: 10% GST for orders above 1,000 AUD

Canada: 5% GST + possible provincial tax

We cannot guarantee exact amounts – it’s best to check with your local customs office.

Note: For US and UK customers, all custom charges, taxes, VAT are included in the price.

This can happen and may take an additional 1–2 weeks. Usually you will receive a letter, SMS or email from customs with information about payment or pickup. If you need help, contact us – we’re happy to assist with the necessary documents. For US and UK customers the process is less complicated. The parcel will be deliverd straight to your adress, as DHL Express is taking care of the the import process.

Yes, we include a commercial invoice with every international shipment. If you need a specific invoice, just let us know.

EU customers: Yes, within 30 days after purchase.

Non-EU customers: Possible in individual cases – please contact us (return shipping costs won`t be covered by us)

Requirement: The handpan must be in its original condition. Return shipping costs are the responsibility of the customer.

1. Email us at info@yataoshop.com with your order number and reason
2. We confirm the return and provide a return shipping label
3. You send the handpan back securely packaged as you have received it (please insure it!)
4. After inspection, we refund the purchase price

After receiving and inspecting the handpan, we issue the refund within 5–7 business days using your original payment method.

Contact us immediately with photos of the damage and the packaging. We will report the damage to our courier (everything is insured) and find a solution – either a replacement or a repair.

We offer a 12-months full warranty for retuning on all YataoPans. This means we will cover the shipping, insurance and retuning costs in the first 12 months if the service is determined to be necessary. We will still support our customers after this period, please contact us for more details. For all other Yatao-Selected handpans offered by our marketplace, generally speaking the most makers offer the retuning service for free for an extended period of time, but the customer may have to cover the shipping costs. You can contact either us or the maker directly to discuss retuning needs.

This can happen after months or years and is normal. Handpans can go slightly out of tune due to playing, temperature, and humidity. Contact us for a retuning – within the warranty period it is free.

Regularly wipe it with a soft cloth and apply a small amount of handpan oil (e.g., Phoenix Oil or Ballistol). This protects against rust and keeps the sound fresh. Ideally every 2–4 weeks, or after playing with sweaty hands.

Read more in our blog "Handpan Care Guide"

Nitrided steel: Very rust-resistant, but not 100% rust-proof.

Stainless steel / Ember steel: Cannot rust.

Tip: Always play with dry hands and wipe the instrument briefly after playing.

This is normal and purely cosmetic – not a defect. The color changes due to contact with salt (sweaty hands), moisture, and oxygen. Regular oiling slows the process. The sound is not affected.

Idealy storing is in the cotton bag we provide to each handpan. Or alternative in a open softbag or hardcase, in a dry place at room temperature. Avoid direct sunlight, cars (heat!), and damp basements with high humidity.

We recommend the YataoPan D Kurd 10 or D Kurd 13. Good quality, fair price, and D Kurd (D minor) is the most popular and versatile scale. For these models you will find many tutorials, such as the Handpan Fundamentals online course by Malte Marten.

Read more in our blog "The perfect Handpan Beginner Guide 2026"

10 notes: Perfect for beginners, simple layout, full sound.

13+ notes: More possibilities, but more complex to play and more expensive.

More notes ≠ better. It depends on your playing level and preferences.

A high-quality handpan with 10 notes typically costs between €1,000 and €2,000. Avoid offers under €500 – they usually sound poor and lose their tuning quickly.

Read more in our blog "Why are Handpans so expensive?"

440 Hz: Standard tuning, works with other instruments.

432 Hz: Slightly lower pitch, often perceived as “warmer,” popular in sound therapy (Healing Frequencys).

If you play alone: personal preference. If you want to play with others: choose 440 Hz.

Yes! Visit one of our showrooms (see showroom page) or join one of our workshops. Please contact our partners for an appointment.

All Yataopans and Yatao-selected Handpans have a diameter of 53 centimeters, making them relatively easy to handle while playing. Traditionally, Handpans range from 53 to 56 centimeters (20.8;22 inches) in diameter. One special exception is the YataoPan D Kurd 9 (11) Mini, designed for smaller adults and children. Despite its reduced size, it still delivers a wonderful, rich sound.

If you mainly want to play together with other people, a "D minor" Handpan is recommended. Classical scales are "Kurd" or "Amara". Recently the E Amara scale has become quite popular. In different region on earth different keys and scales are more or less spread. In arabic countrys for example "Hijaz" is very common.

We offer handpans crafted from stainless steel, ember steel, and occasionally nitrided steel. The material used for each handpan is indicated on its product page.

We have showrooms at several locations. Current dates and locations can be found at yataoshop.com/showrooms.

Yes, please! Before you plan to visit a showroom, please contact our partner and ask for an appointment. This will ensure that someone is on site and that the right instruments are prepared for you.

Yes! Malte and the Malte Marten Method Team host workshops – from short sessions to multi-day intensive courses. Information is available at maltemartenmethod.com/ or on our social media channels.

For information can be found here.

We work with selected partners. Email us at info@yataoshop.com with information about your shop or studio and we will discuss the possibilities.

We offer individual conditions for dealers, handpan teachers and music schools. Please contact us directly by email at info@yataoshop.com

Of course! Send an email to info@yataoshop.com with your idea. We are open to creative collaborations – from music festivals to yoga studios.