All Products

54 products

Frequently Asked Questions

  • All handpans are shipped with DHL or DHL Express and insured for their value. Each handpan is securely wrapped and packed to ensure the instruments arrives in perfect conditions.

  • Usually latest within 48 hours after receipt of payment. For non-EU orders, preparation may take up to 4 business days (customs documents).

  • We accept credit cards (Visa, Mastercard, Amex, Maestro), PayPal, Klarna (installment payments), and Shopify Pay. You can pay your Handpan order also via bank transfer.

  • For customers from the EU, UK & US: No.

    If you order from outside these countries: Yes, in most cases. Customs duties are levied by your local customs office when the package is imported into your country. These costs are not included in the purchase price.

  • YataoPans: 12-month full warranty including free retuning (we also cover the shipping costs, worldwide).


    Other brands: Most manufacturers offer free retuning, but shipping costs may apply. Contact us or the manufacturer directly.

  • Yes, we offer full and partial refunds.

    For customers from Europe we offer a 30 days full refund policy. Please enquire for more information about our Refund policy.