Handpan stand & stools
Frequently Asked Questions
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All handpans are shipped with DHL or DHL Express and insured for their value. Each handpan is securely wrapped and packed to ensure the instruments arrives in perfect conditions.
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Usually latest within 48 hours after receipt of payment. For non-EU orders, preparation may take up to 4 business days (customs documents).
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We accept credit cards (Visa, Mastercard, Amex, Maestro), PayPal, Klarna (installment payments), and Shopify Pay. You can pay your Handpan order also via bank transfer.
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For customers from the EU, UK & US: No.
If you order from outside these countries: Yes, in most cases. Customs duties are levied by your local customs office when the package is imported into your country. These costs are not included in the purchase price.
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YataoPans: 12-month full warranty including free retuning (we also cover the shipping costs, worldwide).
Other brands: Most manufacturers offer free retuning, but shipping costs may apply. Contact us or the manufacturer directly. -
Yes, we offer full and partial refunds.
For customers from Europe we offer a 30 days full refund policy. Please enquire for more information about our Refund policy.